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BMC digital IT powers 82% of Fortune 500 companies

Re-imagined for IT Operations

As applications and services grow in complexity, IT Operations is seeing a very real need for an application-first approach to infrastructure management. Next-generation Application Performance Management (APM) tools deliver on the promise of detection, isolation, and remediation of both applications and infrastructure issues. This user-centric approach delivers deep insight for better, faster decision-making, reduced manual effort for IT staff, and more satisfied business users.

Delivering value in the 5 dimensions of APM

Gartner defines APM as having five dimensions of functionality.* BMC solutions address and add value to all five of these dimensions.

  • End-user experience monitoring (EUEM)

    Active End-User Experience Monitoring

    This feature monitors the behavioral context of how end users interact with applications. By using advanced JavaScript injection for both monitoring and discovery of user interaction with web applications and services, IT has an avenue to measure actual service quality.

    Passive End-User Experience Monitoring

    Passive end-user experience management captures network traffic – performing analytics on application performance. This capability is key in troubleshooting problems as they occur. Using actual inbound web traffic, passive end-user experience management examines applications as users interact with them – allowing IT to associate the actions users have taken with the behavior of the application.

    Synthetic Transaction Management

    Synthetic Transaction Management uses scripted recordings of web transactions to simulate the expected behavior of end users. These continuously monitored paths measure KPIs in relation to an application or service. This feature gives IT an instant read on whether an application is experiencing problems before an actual user is affected by the degraded state as it does not require actual web transactions to occur.

  • Application topology, discovery and visualization

    Discover each component and device associated with an application. This insight into the topology of the application allows IT Operations to leverage a detailed view of application health for triage and remediation – all from the end-user perspective.

  • User-defined transaction profiling

    The value of discovery is compounded when used alongside infrastructure management – allowing IT to get a laser-focused view of the events associated with the impacted application. Application Context Views are automatically detected providing IT operations with a simple application model that gives IT a spring-board for problem resolution.

    Broader business service modeling and application models can be built by integrating the solution with the CMDB and discovery and dependency mapping.

  • Application component deep dive

    Drill down into the application to uncover abnormal behaviors at a component level, such as latency, outages, and transaction rates, revealing where infrastructure is having problems. This feature helps IT find out what transactions are not occurring properly and isolate reports to see what is normal for this particular activity. IT can drill down into these deep diagnostics. With deep-dive capabilities, IT can see an end-user experience problem and immediately drill down to the affected components. Understanding the business impact of the infrastructure and the transactions that are occurring gives IT the ability to intelligently manage infrastructure, provide for future capacity, set service levels, and intelligently deliver products to market.

  • IT operations analytics (ITOA)

    The best APM solutions bring together data from many diverse sources that comprise and interact with the modern application and identify patterns to focus resources on what matters most and when. Most importantly, the APM solution should discover patterns in the data that help IT operations find and fix problems fast and proactively identify opportunities to improve the application performance and customer experience.

*Source: Gartner , Critical Capabilities for Application Performance Monitoring Tools, J. Kowall, W. Cappelli, December 10, 2014.

Go beyond mere monitoring

Explore TrueSight App Visibility Manager to see more about how BMC addresses these five dimensions to provide deep insight into your users' experience. No matter where your applications are hosted, you can get real-time, end-to-end visibility from a user transaction to a single line of code.

Explore TrueSight App Visibility Manager ›

Real-world value for IT Operations

Understand the true user experience with TrueSight Operations Management 10 and TrueSight App Visibility Manager
  • Application visibility in the cloud

    Experience tight integration with public cloud infrastructures. Start measuring end-user experience for applications that are hosted in public and hybrid cloud environments. Bring your data together across distributed computing environments for a holistic view of your applications – wherever they live.

  • Converged view of application and infrastructure

    Converging the perspective of applications and infrastructure into a single view is how IT operations is bringing APM into the next generation. This perspective becomes an incredibly powerful tool as events and devices are tied directly to the application. This increases the granularity of data available and makes that data easy to see and logical to locate based on the associated application.

  • Manage IT from the end-user perspective

    Bring together application and infrastructure views, data and metrics so that IT can fully understand the user experience – whether based on the application or the infrastructure. Reveal which applications are performing poorly, discover the underlying cause of performance issues and deliver insight into the depth of impact across the IT environment.

  • Code-level insight and deep dive

    Gain total visibility – from the profile of the end user, their transaction history with each application, and the overall performance of the application. End user experience management allows IT to trace the cause of application performance problems to the network, device or client-side – identifying impacted tiers and troubleshooting down to the code level. This insight helps IT operations solve problems faster.

“BMC is distinctive in stepping up to a truly consumer-centric APM solution with a clear eye to usability and value, at a time when many of its competitors are struggling just to get ahead of their own complexity.”

— Enterprise Management Associates
Read the EMA Impact Brief

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