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1‑855‑834‑7487
Business Workflows is a modern line of business case management solution that can define and automate workflows, and manage cases with ease and efficiency.
Transform HR to enable digital business success
Transform HR to enable digital business success

Digital business success depends on helping employees stay as productive and engaged as possible-increasing the strategic importance of the HR function.

Download “Why the HR Service Center is so Critical”  ›

Transform the way you manage and scale your business services

Reduce the complexity created by disparate workflow and case management tools with a structured and measured way to collaborate across business functions.

  • Out with emailIn with service catalog: In three steps, business users can use the enterprise catalog to create, define, and publish a service
  • Drag-and-drop workflow creation: Empower business users with pre-defined workflows that allow them to create and automate workflows without writing code
  • Form-less requests: Deliver modern case management with quick case creation through recommended templates and knowledge articles
  • Tailored user experience: Leverage Innovation Suite features to enhance applications, and tailor them to specific business requirements
  • Omni-channel engagement: Change the way service is consumed and delivered by extending beyond traditional service channels with chatbots and virtual agents

Find out how we can help your line of business

Contact BMC Sales

Amp up employee productivity and satisfaction while scaling service delivery and cutting costs

Increase performance with drag-and-drop workflows

Operations Manager

Your responsibility for team management, budget planning, and process improvements means continually addressing case management reporting, and demonstrating the business value of your organization.

With BMC Business Workflows you can:

  • Deliver a competitive edge with a new ambient service experience
  • Easily configure workflows for Knowledge Management, Service Levels, and Task Management
  • Simplify service offerings with an enterprise service catalog
  • Manage team productivity with detailed reports, activity feeds, and dashboards
  • Standardize and streamline information with defined templates
  • Generate appropriate audit trails

Amp up productivity with quick case creation

Your goal is to work fast and with high quality. You want tools that help you deliver a great experience by registering and resolving customer issues quickly and effectively, and building on the knowledge base that you and other specialists rely on.

With BMC Business Workflows you can:

  • Easily find resources and solutions with intuitive digital user experiences
  • Save time when creating cases with auto-populated case details
  • Work faster with re-usable templates
  • Deliver a great service experience by capturing real-time information
  • Improve quality with automatically displayed knowledge articles needed for case resolution
  • Collaborate with peers by authoring and sharing knowledge articles

Encourage collaboration and change

Business Analyst

You champion the digital workplace and look for ways to translate innovative ideas into solutions. Your job is to understand the needs of the business, turn them into functional requirements, and ensure applications are aligned as business needs change.

With BMC Business Workflows you can:

  • Add immediate value in areas where employee engagement is important
  • Create an infrastructure agile enough to adapt to rapidly changing demands with an employee-centric, omni-channel experience
  • Tailor the user experience and create workflows to deliver self-service solutions
  • Reduce the need for manual tasks with automated workflows for common requests
  • Enable and author knowledge-based self-service articles
  • Automate manual processes

Increase individual efficiency and productivity

You travel often, use multiple devices, and spend a lot of time online collaborating with others. You like to solve issues on your own and need quick and easy access to all IT services as well as non-IT resources.

With BMC Business Workflows you can:

  • Have intelligent conversational experiences through chatbots and virtual agents
  • Resolve issues on-the-go with service requests and knowledge articles
  • Receive in-app notifications across multiple channels
  • Perform your role with minimal disruption and deliver results

Getting started with Business Workflows is easy