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Empower users to help themselves

Put your employees in control of their IT experience. With intuitive mobile and social capabilities, BMC self-service software helps users quickly solve routine technical problems, eliminate frustrating forms, and crowdsource proven solutions.

What to look for in IT self-service portal software

  • Intuitive interface that’s fast and easy to use
  • Formless requests that are automatically logged and ticketed
  • Context-aware services that know your role, location, and equipment
  • Appointment setting to reduce downtime for users
  • Available for desktops and any mobile devices

Modern self-service portal reduces level-one ticket costs

BMC Helix Digital Workplace is a personal assistant running on each user’s device so they can easily help themselves to context-aware IT services.

  • Make it easier for users to ask questions, find answers, and request services with simple text posts.
  • Reduce IT friction and minimize support costs by crowdsourcing IT services and support.
  • Increase productivity by making it easy for workers to access business apps on any device.
  • Boost efficiency by enabling users to order hardware and install software with a click

Video: Vodafone revolutionizes service delivery with BMC Helix Digital Workplace

Vodafone's 150,000 employees use BMC Helix Digital Workplace to access best-in-class services worldwide. (2:04)

Find out how BMC can help you. Contact a sales rep ›